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Intake Specialist

Job Summary:
The Intake Specialist performs intake functions over the phone and in-person for people requesting services from the agency. This person will also provide short-term assistance and referrals to callers when appropriate and will discuss self-advocacy options.

Essential Job Duties:

  • Conducts intake functions by telephone or in-person for people requesting services or information from the agency, including obtaining complete and accurate information in order to determine eligibility for and level of service or referral needs. Enters information in the electronic case management database.
  • Determines appropriate course of action and consults with Intake Supervisor, advocates, or attorneys as needed for direction and guidance in providing short-term assistance or referrals.
  • Provides immediate assistance if needed and self-advocacy information.
  • Timely enters documentation and closes service requests in the electronic case management system.
  • Develops updates and maintains resource and referral information.
  • Completes timely documentation, referral, and client correspondence per agency procedures and case management policies.
  • Performs other duties as required.


  • Bachelor’s degree in social services related field and knowledge of community resources.
  • Commitment to mission of the P&A and to the civil rights of all people.
  • Understanding of and commitment to client-directed advocacy.
  • Excellent listening skills.
  • Proficiency in oral and written communication and computer literacy.
  • Ability to work with individuals from a variety of cultural backgrounds.
  • Ability to maintain confidentiality and to deal effectively with and negotiate through confrontational situations and stressful interactions.

Job Type: Full-time

 To apply, please send a cover letter and resume to

Representative Payee Reviewer

Job Summary:

A Representative Payee Reviewer monitors Social Security Representative Payeeships, onsite, throughout the state. Reviewers will be responsible for reviewing financial records of individuals receiving cash benefits through the Social Security Administration as well as interviewing these beneficiaries in concern with the Representative Payee services they are receiving. Reviewer’s work independently of others and will be required to travel to beneficiaries and Representative Payees.

Essential Job Duties:

  • Conduct assigned financial reviews of individuals, agencies, and/or entities holding Representative Payee duties through the Social Security Administration in order to ensure accounting rules are properly maintained.
  • Complete interviews with Representative Payees and beneficiaries, as well as their guardians, when applicable.
  • Observe the physical surroundings in order to determine the safety and security of the beneficiaries, and make referrals when necessary.
  • Identify problems or needed changes after reviews and assist with completing all required reports within a timely manner.
  • Ensure confidentiality of all information received or provided at all times.
  • Maintain and keep organized files and reports.


  • An Associate’s degree in a relevant field or a combination of education and experience closely related to position.
  • A functional knowledge in basic financial record keeping.
  • Upon hire, successful completion of the Social Security Administration conducted background checks and fingerprinting in accordance with the Social Security Administration personnel suitability requirements. Adherence to the Social Security Administration’s Code of Ethics.
  • Upon hire, successful completion of required Social Security Administration Representative Payee training.
  • Commitment to mission of the P&A and to the civil rights of all people.
  • General knowledge of social security and community benefits.
  • Generally proficient in Microsoft Office and computer literacy as well as effective writing and communication skills.
  • Ability to work with individuals from a variety of cultural backgrounds and abilities.
  • Ability to travel.

To apply, please forward your resume and a cover letter to

Community Engagement Coordinator 

Job Type: Full-time


  • Bachelor's (Preferred)
  • Organizational skills: 2 years (Preferred)
  • Social work: 2 years (Preferred)

Position Summary:
To coordinate and support advocates with disabilities throughout the state and efforts made to increase the visibility of DRO’s programs and community awareness.

Core Functions:

Empowerment and Support:

  1. Empower and support advocates with disabilities to be engaged in policy and advocacy work
  2. Coordinate and facilitate self-advocacy meetings.
  3. Actively participate in community advocacy and coalition activities.
  4. Communicate with advocates with disabilities on various outreach, education and funding opportunities on a regular basis.

Administrative Support:

  1. Develop and maintain a database for advocates with disabilities.
  2. Perform other duties as assigned.
  3. Work to outline, research, and develop any relevant material to increase advocate support.

Communication and Community Advancement:

  1. Represent positions and interests on issues before government agencies, coalitions, and public bodies.
  2. Communicate to advocates with disabilities about ongoing policy proposals including legislation and administrative rules
  3. Facilitate DRO’s Protection and Advocacy for Individuals with Mental Illness (PAIMI) Advisory Council.

Skills Needed

  1. Ability to plan and organize events and meetings.
  2. Basic understanding of the Ohio Legislative Process
  3. Basic understanding of Ohio’s disability services systems (developmental disabilities, Medicaid, mental health, etc.)
  4. Knowledge and ability to use Microsoft Word, Excel, Outlook and other computer software.
  5. Strong commitment to DRO’s mission and the needs of individuals with disabilities.
  6. Ability to maintain confidentiality and be discreet with highly sensitive and confidential information.
  7. Strong and effective writing and verbal communication skills, including the ability to communicate in a concise manner.
  8. Ability to travel.
  9. Ability to work independently with little supervision.
  10. Reliability and ability to work a flexible schedule to accommodate meetings, events, and other work duties.

Minimum Qualifications

  1. At least two years working with organizing advocates with disabilities (required)
  2. Bachelor’s Degree (preferred)

Desired Abilities

  1. A candidate having lived experience accessing disability services (e.g., DD or mental health) in one or more systems.
  2. Understanding of issues impacting people with disabilities.
  3. Exercises sound judgment and effective communication methods for a variety of individuals.

*** Please note that DRO does not require any candidates to disclose a disability recognized by the ADA. This job directly pertains to connecting with individuals with disabilities or advocating on their behalf, so any candidate who has had direct experience receiving disability services are strongly encouraged to apply.


  • 401(k)
  • 401(k) matching
  • Dental insurance
  • Disability insurance
  • Employee assistance program
  • Health insurance
  • Life insurance
  • Paid time off
  • Retirement plan
  • Vision insurance

Schedule: Day shift, Monday to Friday

COVID-19 considerations:
At this time, all staff are working remotely. A technology reimbursement is being provided to offset the cost for staff to maintain an internet connection and suitable computer.

Education: Bachelor's (Preferred)


  • Community Resources: 2 years (Preferred)
  • Organizational skills: 2 years (Preferred)
  • Social work: 2 years (Preferred)

Work Location: One location

This Job Is:

  • Open to applicants who do not have a college diploma
  • A job for which people with disabilities are encouraged to apply

Benefit Conditions: Only full-time employees eligible

Work Remotely: Temporarily due to COVID-19

COVID-19 Precaution(s):

  • Remote interview process
  • Personal protective equipment provided or required
  • Plastic shield at work stations
  • Temperature screenings
  • Social distancing guidelines in place
  • Virtual meetings
  • Sanitizing, disinfecting, or cleaning procedures in place

To apply, email a cover letter and resume to


Job Summary:

Disability Rights Ohio (DRO) is a non-profit agency located in Columbus, Ohio with a mission to advocate for the human, civil and legal rights of people with disabilities in Ohio. Since October 2012, Disability Rights Ohio has served as Ohio's Protection and Advocacy (P & A) system and Client Assistance Program (CAP).

The Advocate on the Abuse & Neglect Team assists DRO in fulfilling its mission by providing investigative and client advocacy services to and for people with disabilities. This position investigates human, civil and legal rights violations of individuals/groups with disabilities. The Advocate recommends a resolution and plan and monitors implementation of a remedial course of action to achieve client satisfaction and systemic or policy change.

Job Duties for Advocate:

  • In consultation with team leader, team members and/or legal staff, conducts investigations of complaints regarding human, civil and legal rights of agency clients.
  • Ability to work as a collaborative member of a team and alone as job responsibilities require.
  • Makes contact with and conducts interviews of the complainants, clients, witnesses, and any other relevant parties or individuals. This may occur in person or over the phone, and may involve travel throughout Ohio.
  • Obtains and reviews documents including medical, vocational, educational or employment records, legal documents, financial records, investigative reports, coroner reports, police reports, service plans and other pertinent documents (electronic or other format).
  • In consultation with team leader or legal staff, makes preliminary determination concerning merits of complaints alleging human civil and legal rights violations.
  • Conducts onsite inspections/audits to look for violations of State and/or federal laws, including violations of civil, human and legal rights, health and safety regulations, job site accessibility, physical space/environmental inspections, standards of care and illegal or unethical behavior impacting people with disabilities; investigates any violations discovered.
  • Prepares confidential investigation reports and recommendations, maintains files and records and follows up cases by intervening and negotiating for appropriate remedies and monitoring compliance with applicable laws, policies or standards.
  • Refers/identifies cases where legal evaluation is necessary for resolution. Under supervision of legal staff, documents and prepares cases for negotiations or hearings and where permitted by law and office policy, may represent clients at administrative hearings.
  • Identifies trends and patterns and matters for opening investigations or making recommendations for changes in rules, policies and practices based on review of information including client records and complaints and reviews of unusual incident data.
  • Maintains up-to-date, organized case files in accordance with state and federal legal and professional standards, tracks actual and appropriate hours on all matters.
  • Attends conferences and participates in continuing education as assigned.
  • Assists with development of materials for agency publications and conducts public speaking to clients and related groups as assigned.
  • Demonstrates commitment to ongoing learning and continuing education.
  • Demonstrates commitment to continuous quality improvement and innovation.
  • Demonstrates willingness to help mentor new staff/peers.
  • Performs other duties as required.


  • Commitment to mission of the P & A and to the civil rights of all people.
  • Understanding of and commitment to client-directed advocacy.
  • Commitment to team and cross-team collaboration.
  • Knowledge of community resources, service delivery systems, familiarity with statutes, rules and standards governing providers of services to people with disabilities
  • Proficiency in oral and written communication, computer literacy.
  • Ability to work with individuals from a variety of cultural backgrounds and abilities.
  • Ability to maintain confidentiality and to deal effectively with and negotiate through confrontational situations and stressful interactions.
  • A Bachelor’s degree in social work, psychology, sociology, or social services academic field.
  • Ability to travel.
  • Valid driver’s license and proof of insurance.
  • A professional license is not required for this position.

Job Type: Full-time


  • Three (3) years of demonstrated work experience with individuals with disabilities.
  • Experience interviewing children and adults with disabilities preferred.
  • Experience working with under-served and culturally diverse populations preferred.
  • One (1) year of experience conducting investigations and/or inspections is preferred.

Education: Bachelor's (Required)

DRO offers an attractive compensation package including the following benefits:

  • Health, dental, vision, short-term, long-term, and life insurance coverage.
  • Retirement plan with company match.
  • Paid time off beginning at 14 days per year, with step increases after one, five, and eight years of service.
  • Eight paid holidays plus a floating holiday and the employee's birthday.
  • Parking stipend.
  • A fun, collaborative culture that promotes advocating for and protecting the rights of people with disabilities.

To apply, email a cover letter and resume to

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