Since October 1, 1998, Disability Rights Ohio (formerly Ohio Legal Rights Service) has been designated as the Client Assistance Program (CAP), which is also mandated by federal law. CAP advocates for people who are applying for or receiving services from the Bureau of Vocational Rehabilitation (BVR) or the Bureau of Services for the Visually Impaired (BSVI), and/or the Independent Living Centers throughout Ohio. CAP also provides information on Title I of the Americans with Disabilities Act.

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Ohio’s Client Assistance Program (CAP) is a federally mandated program that advocates for and protects the rights of individuals with disabilities who are applying for or receiving rehabilitation services from the Ohio Bureau of Vocational Rehabilitation (BVR), the Ohio Bureau of Services for the Visually Impaired (BSVI), and/or the Independent Living Centers throughout Ohio.

CAP is administered by Disability Rights Ohio. CAP provides individual legal representation and advocacy, information and referral services, outreach, and education. CAP also provides information on Title I of the Americans with Disabilities Act.

CAP can help individuals who:
  • Need information about rehabilitation services;
  • Have been turned down for rehabilitation services;
  • Have concerns about services provided by and decisions made by a rehabilitation counselor;
  • Are not satisfied with the rehabilitation services they are receiving;
  • Do not agree with a decision to close their case;
  • Are having difficulty with, or need information about Centers for Independent Living; or
  • Have other problems with BVR or BSVI services.

For help with CAP issues, contact the Intake Department at Disability Rights Ohio at the numbers below. Intake hours are 9 a.m. to 4 p.m. weekdays, but callers can leave a message 24 hours a day.

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