Resources:

Ohio Department of Medicaid Electronic Visit Verification Resource Page.

Ohio Department of Medicaid EVV FAQ.

Ohio Department of Medicaid EVV Factsheet.

Ohio Department of Medicaid EVV Timeline.

Who should I contact to report issues or to document concerns about EVV?

If you have specific questions, please visit the Ohio Department of Medicaid’s EVV website, email to EVV@medicaid.ohio.gov, or call the Department on their consumer hotline at 800-324-8680. 

You can also contact DRO with any questions or concerns at 614-466-7264 or 800-282-9181, option 2; TTY 614-728-2553 or 800-858-3542. We also strongly suggest you send us your stories about problems you have with the EVV system on our online intake form.